PRIVACY POLICY

This Privacy Policy informs you as to how the Company looks after your Personal Information and tells you about your privacy rights and how the law protects you. By providing Personal Information to us, you agree to the terms and conditions of this Privacy Policy.

IMPORTANT INFORMATION

This Privacy Policy aims to give you information on how the Company collects and processes your Personal Information through your use of its Websites, including any data you may provide through the Websites when you sign up to the Company’s newsletter, through the Apps, through Third Parties and in making a booking reservation.

The Company’s Websites are not intended for children and we do not knowingly collect data relating to children.

It is important that you read this Privacy Policy together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing your Personal Information so that you are fully aware of how and why we are using your Personal Information. This Privacy Policy supplements the other notices we may provide to you and is not intended to override them.

CONTROLLER

The Company is the controller and is responsible for your Personal Information.

PERSONAL INFORMATION

Personal Information We Collect

“Personal Information” is information that identifies you as an individual or relates to an identifiable person, including:

  • Identity Data which includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender.
  • Contact Data which includes billing address, delivery address, email address and telephone numbers.
  • Financial Data which includes bank account and payment card details.
  • Transaction Data which includes details about payments to and from you and other details of products and services you have purchased from us.
  • Technical Data which includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our Websites.
  • Profile Data which includes your username and password, profile picture, purchases or orders made by you, your interests, preferences, feedback and survey responses.
  • Usage Data which includes information about how you use our Websites, products and Services (as defined below).
  • Marketing and Communications Data which includes your preferences in receiving marketing from us and our third parties and your communication preferences.

 

THIRD PARTIES

We may use a third-party payment service to process payments made through the Services. It is our policy to only share Personal Information with contractors, service providers and other third parties who are bound by contractual obligations to keep Personal Information confidential and use it only for the purposes for which we disclose it to them. If you wish to make a payment through the Services, your Personal Information may be collected by such third party and not by us and will be subject to the third party’s privacy policy, rather than this Privacy Policy. We have no control over, and are not responsible for, this third party’s collection, use and disclosure of your Personal Information.

We may also disclose your Personal Information to a third party when you ask us to do so or when we believe it is required by law.

If you submit any Personal Information relating to other people to us or to our service providers in connection with the Services, you represent that you have the authority to do so and to permit us to use the information in accordance with this Privacy Policy.

HOW WE COLLECT PERSONAL INFORMATION

This Privacy Policy describes our practices in connection with Personal Information that we collect through the websites operated by us from which you are accessing this Privacy Policy (the “Websites”), through the software applications made available by us for use on or through computers and mobile devices (the “Apps”), through social media websites and third-party services such as Expedia (“Third Parties”) through which we collect or receive information from or about you, through HTML-formatted email messages that we send to you that link to this Privacy Policy, and through our WiFi network (“WiFi”) (collectively, including the Websites, Third Parties, WiFi and the Apps, the “Services”).

We and our third party service providers may collect Personal Information in a variety of ways, including:

  • Through the Services: We may collect Personal Information through the Services, such as when you sign up for our Wi-Fi, or make a purchase or booking.
  • From Other Sources: We may receive your Personal Information from other sources, such as social network integration, joint marketing partners; online travel/restaurant companies; booking engines; social media platforms; people with whom you are friends or otherwise connected on social media platforms; and other third parties. For example, if you choose to connect your social media account to your Website account, certain Personal Information from your social media account will be shared with us, and it may include Personal Information that is part of your profile or your friends’ profiles.

 

HOW WE USE PERSONAL INFORMATION

We will only use or disclose your Personal Information when the law allows us to. Most commonly, we use or disclose your Personal Information in the following circumstances:

  • Where we need to perform the contract we are about to enter into or have entered into with you;
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests; or
  • Where we need to comply with a legal or regulatory obligation.

Generally we do not rely on consent as a legal basis for processing your Personal Information other than in relation to sending direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us at info@hiveguam.com. Please note that if, in the event we rely on your consent to process your Personal Information, you withdraw your consent we may no longer be able to provide you with: (a) updates and promotions; (b) the best user experience possible to our Services; (c) the best customer experience.

We have set out below a description of all the ways in which we plan to use your Personal Information:

  • To respond to your inquiries and fulfill your requests, such as to send you the Hive Guam newsletter and other marketing materials;
  • to send administrative information to you, such as information regarding the Services and changes to our terms, conditions and policies;
  • to complete and fulfill your booking or other purchase, including, for example, to process your payment, communicate with you regarding your purchase and provide you with related customer service;
  • to send you marketing communications that we believe may be of interest to you;
  • to contact you with respect to any membership and/or billing inquires; to personalize your experience on the Services by presenting products and offers tailored to you; to allow you to participate in sweepstakes, contests and similar promotions and to administer these activities. Some of these activities have additional rules, which could contain additional information about how we use and disclose your Personal Information, so we suggest that you read such rules carefully.
  • To facilitate social sharing functionality;

 

SECURITY

We seek to use appropriate organizational, technical and administrative measures to protect Personal Information within our organization, including: (a) ensuring ongoing confidentiality, integrity, availability and resilience of processing systems and services and (b) ensuring we can restore access to personal information in a timely manner if a physical or technical incident occurs. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure and we cannot ensure the security of the information that you transmit. If you have reason to believe that your interaction with us is no longer secure, please immediately contact us in accordance with the “Contact Us and Location” section.

WHAT WE MAY NEED FROM YOU

We may need to request specific information from you to help us confirm your identity and ensure your right to access your Personal Information (or to exercise any of your other rights). This is a security measure to ensure that Personal Information is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

SENSITIVE INFORMATION

We ask that you not send us, and you not disclose, any sensitive Personal Information (e.g., social security numbers, information related to racial or ethnic origin, political opinions, religion or other beliefs, health, biometrics or genetic characteristics, criminal background or trade union membership) on or through the Services or otherwise to us.

UPDATES TO THIS PRIVACY POLICY

We may change this Privacy Policy. If there are any material changes to this Privacy Policy or our information practices change in the future, we will notify you by posting the changes to the Website. Any changes will become effective when we post the revised Privacy Policy on the Services. Your use of the Services following these changes means that you accept the revised Privacy Policy.